Once you receive an email with your order confirmation, orders are shipped from Melbourne, Australia, within 1-3 business days.
If you are shipping your order to a location outside of Australia, please note that we have not collected additional custom fees and taxes that may be payable upon your order entering the destination country. Customers of HerParade are responsible for additional customs fees and taxes on their orders.
For buyers from the EU, note further that as of July 1st, 2021, buyers will be required to pay VAT on all purchases up to €150. Import VAT and duties will continue to apply on orders above this threshold. Merchants shipping goods to EU buyers from outside of the EU can choose to collect VAT on orders below €150 to simplify the buying and shipping experience for their customers. If merchants choose not to collect VAT on exports to the EU below €150, customers will be charged upon delivery of the goods by the carrier.
Currently, given our low order volumes to the EU, we ARE NOT COLLECTING VAT on your orders. Customers of HerParade who are based in the EU are responsible for all additional taxes and customs duties. Please note that this may cause delays in your delivery.
To return your product, you should mail your product to: 26 McNabb Street, Berwick VIC 3806, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.